Course Overview
This 1 day course will help you and your people recognise that conflict is inevitable, and that it can be healthy when appropriately managed.
Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe classroom environment

Who Will Benefit From The Course?
• Everyone!

What Will You Gain From the Course?
You will learn the techniques and skills in order to manage:
• Conflict With Customers
• Conflict Within Teams
• Conflict Between Individuals
• Inner Conflict
• Conflict in organisations: between teams and between managers and their people

Next Steps
The course content can either follow something similar to the above, or be tailored to your exact requirements at no extra charge. The duration of the course can be flexible depending on what you would like the course to cover and what your objectives are - the choice is yours!
Whilst ACPASS will organise training for as many delegates as you wish, ACPASS recommends that the number of attendees do not exceed 10. This ensures that EVERY delegate receives personal attention.

Cost of course - £150
Download course booking form - click here
Dates for next course: please contact us for details on 07968913241